Emergency Plumbing

24/7 emergency plumbing across the Charlotte metro

Burst pipes do not keep business hours, and neither do we. Call the main number at any hour and a person picks up — not an answering service taking a message for the morning. What makes this worth saying out loud is the second half: we do not charge more for nights, weekends or holidays. The industry standard is a surcharge, and we think charging people extra for having an emergency at an inconvenient time is a bad way to earn a customer.

An unmarked white service van parked on gravel outside a lit brick ranch house at dusk, an open toolbox in the foreground

What counts as an emergency

Burst or leaking pipe you cannot shut off
Sewage backing up into the house
No water at all, anywhere in the house
Water heater dumping its tank onto the floor
Gas smell — call us, then call the gas company from outside
A leak actively reaching drywall, ceiling or hardwood

What this does not cover

A single slow drain — that can wait for a scheduled visit and costs less
A dripping tap or a running toilet
Anything already shut off and stable (we will still come, just at normal hours)

Ask about emergency

We will call you back. If it is actively leaking, phone instead — it is faster.

Full name Phone Email optional What do you need? How urgent is it? Anything else? optional

Or call (704) 555-0186 — a person answers, any hour.

NC #P-31447 · SC #M-112584Licence numbers published, not just claimed

A person answers, 24/7Not an answering service, not a machine

No after-hours surcharge2am on a Sunday costs what Tuesday costs

Flat-rate, in writing, firstYou approve the number before work starts

Emergency — questions we hear

Do you actually answer at 2am?

Yes, and by a person. The number in the header is the same number at every hour — there is no separate emergency line to look up while you are standing in water.

Is there an after-hours charge?

No. Same flat rate at 2am on Sunday as at 10am on Tuesday. Most of this market charges a premium for after-hours work; we would rather have the customer.

How fast can you get here?

Inside the 485 loop, usually under an hour. Fort Mill, Rock Hill, Concord and the outer towns run longer at night. Whoever answers will give you a real window rather than a comforting one, and will talk you through shutting off the water while you wait.

What should I do before you arrive?

Shut the main off if you can reach it — it is usually at the meter box near the street or where the line enters the house. For a water heater, close the cold inlet valve on top of the tank. If you cannot find either, stay on the phone and we will walk you to it.

Other things we do

Soldered copper supply lines running into the top of a tank water heater, a tool pegboard out of focus behind it

Water Heater Repair & Installation

Tank and tankless. Honest advice on repair versus replace, and the permit handled for you.

A gloved hand feeding a drain snake into a bathroom sink drain, grit scattered across the white basin

Drain Cleaning

Cleared with a camera down the line first, so we fix the cause rather than the symptom.

Leak Detection

Acoustic and thermal location for slab, wall and yard leaks — found before anything gets cut open.

Get a plumber out here.

Call any hour and a person picks up. Or send the form and we will call you back.

Call (704) 555-0186 Request a quote

No after-hours surcharge, ever.